|
|
|
CNBC Names Virginia the "Top State for Business"With a Democratic senate and with Democrat Tim Kaine as governor, Virginia continues to be cited as the best state in the nation for businesses. The dire warnings about how Democrats are anti-business really haven't panned out for Republicans.(tags: business virginia politics)
|
|
|
| Tags:
virginia, links, business, democrat |
|
|
|
Warner pleased with finance-reform outcome
Sen. Mark R. Warner welcomed yesterday’s final vote on an overhaul of the nation’s financial-regulatory system—an Obama administration initiative in which the Virginia Democrat played a major role.
|
|
|
|
 |
With Goode out, who will run next?
|
Former GOP congressman Virgil H. Goode Jr. said Monday that he will not seek a re-match against U.S. Rep. Tom Perriello, setting up a primary contest of an estimated dozen Republicans interested in taking on the freshman Democrat in 2010.
|
|
|
|
 |
|
|
|
Perriello talks about narrowing polls
The Democrat, trying to fend off a challenge from Republican state Sen. Robert Hurt, said that in the waning days before the Nov. 2 election, “People are, I think, getting into that sense of who’s actually going to fix this thing and be part of the solution.”
|
|
|
|
|
|
|
|
Using Twitter for Customer Service? Five Reasons Not to Tweet
Some notable examples of how Twitter is being succesfully used for customer service have emerged; Frank Eliason is Comcast's leader in caring for customers via Twitter; a pioneer in this practice. Whole Foods is another business with a significant presence on Twitter. This week, Best Buy launched , with significant media exposure, its new Twelpforce -- a top-notch team of tech pros offering advice and being responsive to the Best Buy community on Twitter.
These examples are creating a ripple effect in businesses large and small, with businesses jumping directly on to the Twitter-for-customer service bandwagon. We believe that there are several key considerations before a business begins to tweet. Five Reasons Not to Tweet for Customer Service Y our business lacks the ability (time, resources and staff) to be responsive on Twitter. If you're only able to staff your customer service presence on Twitter 9am-5pm M-F, that's fine, just make sure that's clearly posted on the company's Twitter profile. You're not monitoring for opportunities to respond and engage using tools such as Tweetbeep or Twitter Search; if you're unaware of what's being said, you won't be able to respond to it. Your brand, product or service -- in a word -- sucks. Now more than ever, technology is separating the pack and those who lead in customer service and quality products and services are clearly separated from those who do not. You can't fix your customers' issues. Either you don't care, or can't provide them the assistance they need, or direct them to a resource. In any case, the point of being there is to help; if you can't, then stay away. (And it may be time to reexamine your customer service department as a whole). Twitter is your only social media presence. Do your business a favor and publish FAQs and other content to help customers help themselves, first. Producing this content on a Web site, a Facebook page and other searchable resources will not only save your Twitter team time, but gives your customers total access to the information they seek. Don't, above all, make it more difficult for customers to access your company and your services.
|
|
|
|
|
